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Support System


Welcome to the PlanMagic Support System. As a registered user of PlanMagic software you either have or can request your login details.

Once you login you can browse the Knowledgebase or the FAQs, and submit support tickets to receive priority support.


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Knowledge Base Categories
 
Download  [1]


Financial workbook (MS Excel)  [26]


Installation  [2]


Plan templates (MS Word)  [2]


Updates  [1]



We realize how important service is to our customers and PlanMagic Corporation has been praised for its excellent support. We guarantee to provide the best customer service possible at all times. Our experienced Customer Service and Technical Support team is available to answer any queries you may have.

 

CHAT ONLINE

E-MAIL SUPPORT

We offer e-mail based priority technical support to all our registered customers. E-mail support is handled between 1 to 24 hours of the initial request depending on the time of day. During the first 12 months after purchase this is free, thereafter a support ticket is needed.

PREMIER SUPPORT

You can obtain additional support with a one-time pay-per-call service. You can ask questions on technical issues, but also get assistance with entering financial data into the financial projections.

Downloading again

If you lose the downloaded software (due to f.e. system crash), you can log in to the Clients Center and download again if you have any downloads left of the initial 5. If this is not the case, you'll need to submit a support request to enable another download. During the first 12 months after purchase this is free, thereafter a support ticket is needed.

Note: if a newer version is available and your free update period has expired, you will have to buy the update first!


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Testimonials

S.H.
"The tools are a wonderful guidance through all the single issues in the process of preparing a marketing and business plan. I love this tool because it is so convenient and easy to use."
SH, Germany [PlanMagic Business, Marketing, Finance Pro], 2004


Hector Garcia Lopez
"I researched for several days and downloaded a couple of demos from competitors from US pages. When I stopped by your product and had the chance to see several of the demo screens, I stopped my search and decided to buy yours. I'm now in the process of familiarization and doing the first steps into parametrization. So far so good. Very organized way of controlling downloads, I like it."
Hector, Setup Global, Sao Paulo, Brazil, 2009


A.L.
"Congratulations for the best solution I've found on the market. Your financials are awesome!"
A.L., Argentina [PlanMagic Business], 2004


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