Support System

Welcome to the PlanMagic Support System. As a registered user of PlanMagic software you either have or can request your login details.

Once you login you can browse the Knowledgebase or the FAQs, and submit support tickets to receive priority support.

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Knowledge Base Categories
Download  [1]

Financial workbook (MS Excel)  [30]

Installation  [2]

Media Planner  [1]

Plan templates (MS Word)  [2]

Updates  [1]

We realize how important service is to our customers and PlanMagic Corporation has been praised for its excellent support. We guarantee to provide the best customer service possible at all times. Our experienced Customer Service and Technical Support team is available to answer any queries you may have.




We offer e-mail based priority technical support to all our registered customers. E-mail support is handled between 1 to 24 hours of the initial request depending on the time of day. During the valid license period this is free, thereafter a support ticket is needed.


You can obtain additional support with a one-time pay-per-call service. You can ask questions on technical issues, but also get assistance with entering financial data into the financial projections.

Downloading again

If you lose the downloaded software (due to f.e. system crash), you can log in to the Clients Center and download again during the valid license period.

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"You have the right winning mix. Your program is outstanding and your support is out of this world, in terms of knowledge, courtesy, and effectiveness, in just no time. Keep going people. You're the one and only team!"
J.C., PR, USA [PlanMagic Business 10.0], 2009

"Thanks for creating such a great business tool! I've tried other business plan software but yours is by far the most complete and comprehensive, particularly regarding the financial spreadsheets."
S.F., USA [PlanMagic Business 9.0], 2006

"I'd like to thank you for Resort 2.0 that my company used for planning a 5-star resort near Moscow - your software is outstanding."
A.M., Russia [PlanMagic Resort 2.0], 2007

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