Announcements
New Support System
May 13, 2009

 Welcome to the new PlanMagic Support System. As a registered user of PlanMagic software you either have or can request your login details.

Once you login you can browse the Knowledgebase or the FAQs, and submit support tickets to receive priority support.

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    Knowledge Base Categories
     
    Download [1]


    		 Financial workbook (MS Excel) [16]


    		 Installation [2]
    Plan templates (MS Word) [2]


    		 Updates [0]

    We realize how important service is to our customers and PlanMagic Corporation has been praised for its excellent support. We guarantee to provide the best customer service possible at all times. Our experienced Customer Service and Technical Support team is available to answer any queries you may have. Every product we sell comes backed by a full year of unlimited free technical support. We offer free e-mail based priority technical support to all our registered customers. E-mail support is handled between 1 to 24 hours of the initial request depending on the time of day.
    » LIVE SUPPORT
    You can also chat with an online rep if the livesupport icon says ONLINE. If no rep is available the icon shows OFFLINE, but you can still leave a message which is treated with priority.

    PREMIER SUPPORT
    You can obtain additional support with a one-time pay-per-call service. You can ask questions on technical issues, but also get assistance with entering financial data into the financial projections.

    Up to 30 minutes, order an intake ticket for $75.00. For one hour, order a quantity of 2 (-25% discount). Order an intake ticket ($75.00).
    » Downloading again
    If you lose the downloaded software (due to f.e. system crash), you can log in to the Clients Center and download again if you have any downloads left of the initial 5. If this is not the case, you'll need to submit a support request to enable another download. During the first 6 months after purchase this is free, thereafter a support ticket is needed.

    Order a support ticket ($25.00) here.

    Note: if a newer version is available and it's not a free update, you will have to buy the update first! We can not provide downloads of previous versions.
    » USING SKYPE

     My status

    If you have a Skype account, you can contact us using Skype when we're online and available.
    » Interview request
    If you wish to discuss your project, purchase an intake ticket. After receiving the order, one of our consultants will contact you by phone to discuss the details of your project with you.

    Order an intake ticket ($75.00).
    »

    CD SHIPMENT
    You can check the shipment status of your CD if you ordered a product on CD. If the CD has been shipped you can find the tracking ID. You can find out online when your CD will arrive using the tracking ID link.

    Order number
     

    Account
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    Testimonials

    T.B.
    "I have to say that your business plan software is second to none and I have been incredibly happy with version 8.0."
    T.B., United Kingdom [PlanMagic Business 8.0], 2005

    K.L.
    "After two weeks of using PlanMagic Finance Pro, allow me to start by congratulating you on the quality of the product. As an Excel wizard, I found your sheets well planned and well laid out. Having read the guide as well, I must say your documentation is pretty complete."
    K.L., France [PlanMagic Finance Pro], 2004

    V.M.
    "Thank you for your great software. It got me the investor I was looking for. THANKS!"
    V.M., Ukraine, 2004

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